| Frequently Asked Questions |
| (Note: This is an expanding list. If you do not see your question addressed please feel free to contact us) |
| If you are an AOL user please do not use your AOL email address to correspond with us as we are often unable to reply. |
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Questions |
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Answers |
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| What do OP and TR stand for on your beads? - The letters OP and TR are abbreviations for Opaque and Transparent. An Opaque bead is a solid color that light cannot pass through. Transparent beads allow light to pass through the bead. For example, a glass of milk would be considered opaque while a glass of iced tea would be considered transparent. |
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| Some of your items are listed as Temporarily Out of Stock. When will you get more? - We receive shipments from our suppliers every week but we do not always receive everything we have ordered. Sometimes it takes as long as 4-6 weeks to get something in from our suppliers. When something is listed as being Temporarily Out of Stock please check back with us again in a week. |
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Why can't you reply to my AOL email address? - AOL uses very agressive anti spam filters. While it is great for reducing spam it causes major problems for legitimate business emails which are also flagged as spam by AOL. We do not want our AOL customers to think that we did not reply to their inquiry when the truth is that we did reply but AOL bounced it.
AOL tells us that the end user (you) has the ability to control the agressiveness of their personal spam filter. However, it has been our experience that most AOL users do not know this and do not have their email set to be able to receive our responses to your inquiry. |
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| How can I order a catalog? - We do not have a catalog at this time. We are planning one for the future but do not even have a tentative date for it yet. Some people have found that printing out the pages of our web site is helpful. |
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| How do I order craft supplies? - Visit our order/payment page for information. |
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| What is mm? - mm is abbreviated for millimeter. 25.4 millimeters is approximately 1 inch. |
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| Why do we ask for your phone number and/or email address? - We ask for this information in the event we have questions and need to contact you about your order. Occasionally we do not have what you ordered in stock, or maybe we aren't clear about the information in your order. A phone number or email address allows us to contact you. It is our policy to keep your information completely private. We do not (and will not in the future) share our customer information with any other party. If you still prefer not to provide us with this information we will still do our best to fill your order to the best of our ability. If you do not receive your order within a reasonable amount of time please call us to verify that there was no problems in filling your order. |
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| Do you sell wholesale? - Sorry, we don't offer wholesale pricing at this time. All pricing and price breaks are stated on our web site. |
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| How do I decide how many to order? - Look on the line that lists the catalog item # and the price. It will tell you how many pieces are included in the package, for the price listed. |
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| Do you sell paint and paint supplies? - Sorry, we don't offer them at this time. |
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| Do you offer discount pricing on quantity or bulk orders? - All prices are listed on the web site. Some items do offer small and large quantity pricing, and some items do not. See the pricing listed for the item you wish to purchase to see if there is a bulk order discount. |
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| Do you provide samples of your products? - Due to the high volume of requests, we no longer send samples of any of our products. |
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| Do you require a minimum order amount? - Yes. Due to rising costs we now require a $5.00 minimum order (not including shipping). |
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| I cannot see your enlargement pictures. Why? - For your convenience, all of our enlargement photos open into a new window so that you don't have to navigate back to the page you were viewing and wait for it to load again. If you are using browser pop-up controls or blockers you might experience problems. To avoid problems, we recommend that you temporarily disable pop-up controls when visiting our site. We do not engage in any sort of popup advertising. |
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